People often ring us having already rung somebody else, and the question underneath it is usually whether this needs a recovery truck. Almost always it does not, and it is worth understanding why, because the difference is not about who arrives sooner. It is about what each of them can actually do once they are there.
A recovery truck moves a vehicle that cannot be driven. That is its entire purpose and it is exactly the right answer for a mechanical failure that will not go anywhere on any tyre. What it does with a flat tyre is put your car on the back and take it to a garage, which then has to stock your size, has to have a bay free and has to be open. You end up with no car, a lift home from somewhere near Camberwell New Road to arrange, and a trip back to collect it. A mobile fitter carries the tyre and the tools to the car instead. Same problem, one visit, and the car never leaves the kerb outside your house. If it turns out to be something a tyre will not fix, we say so and a truck genuinely is the right call. A flat tyre is not that.
Somebody else driving your car and ringing you about a flat is a normal Tuesday. It does not complicate anything. Whether it has stopped in Kennington Cross or over in the Cleaver Square area, it is one call. School run in Kennington or 1am in The Oval, we answer the same. Christmas Day in The Oval, any day in Vauxhall: the line is open. The SE11 postcode and a street in Vauxhall: that is enough.
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Kennington is Georgian terraces, tight permit bays and three busy roads carrying traffic through the middle of it. Getting a car with a flat tyre onto the back of a truck in a street like that is more disruptive than fixing it where it stands, and it leaves you without a car afterwards. Unless something is broken that a tyre cannot solve, the truck is the wrong tool for this. Leave the car at the kerb and let the tyre come to it.
He had a recovery booked and rang us while he was waiting for it. We got there first, fitted the tyre at the kerb and the truck was stood down. The car never left the street it had stopped on.
A Sunday flat, and the plan had been to be towed somewhere. Everywhere was closed. Being delivered to a locked garage is a worse outcome than sitting where you already are, which is what makes the mobile answer the right one at odd hours.
The tyre had been driven on and the rim was marked, and the driver assumed that meant recovery. It did not. The wheel was still perfectly serviceable, a new tyre went on and the car drove away under its own power.
Almost never. A truck moves cars that cannot be driven at all. Yours can be driven the moment there is a sound tyre on it, and we bring the tyre to the car, so the towing part of the job simply disappears.
It depends what they send. A patrol carrying tyres works well. A truck to a garage means losing the car for the day and getting it back on whatever they happened to have in stock. It is worth asking which one is coming.
You get told honestly. A scuffed rim that still holds a bead is fine to run on. A buckled or cracked wheel is not, and that is one of the few situations where a truck really is the right answer.
Not once the tow, the lost day and the return trip are in the sum. And the tyre gets chosen by you rather than by whatever happened to be on the garage shelf that morning.
Yes, and to the estates around Kennington Park and the streets off Kennington Road. Anywhere in SE11 the van can reach, at any hour, day or night.
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