24/7 365 is easy to print and worth testing. What it means in practice is that somebody is rostered on the twenty fifth of December and on every bank holiday Monday, that the fitting van is loaded rather than parked up, and that the phone is answered by a person who can send somebody.
Those are the days it matters most, because nothing else is open. A tyre that goes down on a bank holiday morning is otherwise a car off the road until midweek, and a tyre left standing flat for three days very often stops being repairable while it waits. The patch becomes a purchase, purely because of the date. Nothing about the tyre changed over those three days. Only the calendar did.
The honest caveat is that fewer people are working, so on those days the 30 to 60 minutes we normally aim for is a target rather than a promise, and you are told on the phone which of the two you are being given. What does not change is the cost, because there is no holiday loading.
The A2210 at two in the morning is quiet right up until you are stood next to it with a flat. We are out around Hither Green and the rest of Lewisham through the night. A Ladywell cul-de-sac or a Hither Green main road, tell us which. A tight terrace in Hither Green or a narrow bay on the South Circular is usually workable. The SE13 postcode and a street in Lee: that is enough.
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Lewisham empties over a holiday in a way it never does otherwise. The Centre car parks sit half full, the A20 High Street moves freely and the terraced streets around Hither Green or over in Ladywell have space at the kerb for once, which makes them far easier to work beside. The obstacle on those days is never the hour.
A car needed the next morning and a tyre found flat after everyone had gone to bed. The caller apologised for ringing at all, which people often do on that date. An ordinary repair at the kerb outside the house.
Every fitting bay within reach had its shutters down and the road itself was nearly empty, which made getting there quicker than midweek. The size had been read off the sidewall on the phone, so the tyre travelled with us.
A driver near Ladywell decided the holiday weekend could be sat out and left the car standing on its rim. The nail sat in the middle of the tread and would have been a straightforward repair on the Friday. By the Tuesday the casing had gone.
Yes, and on the days either side of it. It is one of the quieter dates for calls and one of the most useful, because there is nothing else a driver can do. If nobody can come you are told on the phone rather than left waiting.
No. The figure is agreed with you before anybody sets off, and it is the same conversation on a bank holiday as on a wet Wednesday. We would far rather be the people you ring again.
Possibly. Fewer fitters are on and the ones who are cover more ground, so the usual 30 to 60 minutes can stretch. Against that, the roads are empty, which claws a good deal of it back. You get a real estimate on the call.
Then we say so immediately, because suppliers are shut and pretending otherwise wastes your day. The size is taken when you ring precisely so this is settled before anybody drives anywhere. Common car, SUV and 4x4 fitments are carried.
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