The five in the morning start is the one that catches people out. You go to bed with a car that was fine and you come out to a tyre sitting flat on the drive, with a train to make or a long run ahead and every garage in the county still locked. That is the call we take more than any other in the small hours.
Booking it the night before helps if you already know, but most people do not, so we simply run vans through the night. A pre-dawn job on a driveway in Hazlemere or Totteridge is ordinary work: lights out, wheel off, tyre off the rim, puncture sealed from the inside to BS AU 159, wheel balanced, pressure set, gone. Thirty to sixty minutes is the usual arrival, and at that hour the roads through the valley are empty enough that it is often the quicker end of that. The alternative is the day gone before it starts.
The phone being answered is the first hurdle, and a surprising number of services fall at it. At 3am you want a person who can price the job, tell you what the van carries and say when it will arrive, rather than a form and a promise of a callback. Old tyres leave Booker, Cressex and Buckinghamshire with us, every time. You watch it happen in Hazlemere, or at the kerb in Downley.
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A town built into a Chiltern valley does not offer many alternatives once the car is off the road, and the early starts here are real, with the M40 at junction 4 feeding commuters out before daylight. Fixing a tyre at five in the morning is not an unusual request, it is the normal one. We run overnight so a flat found on the drive is a delay of an hour rather than a write-off of the whole day.
A commuter found a soft tyre at half five with a train to catch. We were on the drive before six, repaired it and the train was made with time in hand.
A driver got back to Booker after midnight to a tyre losing air steadily. The puncture was in the tread, so it was sealed on the spot rather than left.
Everything shut and a flat on the drive in Sands. The call came in early, the repair went in, and the family trip left more or less on schedule.
Yes. If you find a flat late at night and your start is at five, tell us the time and the address and we will be there for it rather than after it.
No. You get one agreed figure before anyone sets off, and the hour on the clock does not change it. Payment is by card at the vehicle when the job is done.
Yes. The line runs 24 hours a day, 365 days a year, and the person you speak to can give you a real arrival time rather than a callback.
Both. The overnight vans carry the full internal repair kit as well as tyre stock, so a tread puncture is repaired properly rather than swapped out for convenience.
Usually quicker than in the day. The valley roads and the A40 are clear before dawn, so 30 to 60 minutes is realistic even out towards Hazlemere.
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