A rota does not move. Hospital shifts, depot starts, early trains and the handover at the end of a night are all fixed points, and a flat tyre at eleven at night is a problem with a deadline attached to it. That is a very different situation from a car which merely needs fixing sometime this week, and it accounts for most of what we do after dark in SE13.
What makes it workable is that nothing about the job needs daylight. The lighting arrives with the fitter. The tyre size is read off the sidewall when you call, so the right one is loaded before anybody sets off rather than sourced afterwards. The wheel comes off at your kerb, the puncture is inspected and repaired to the same standard it would get at two in the afternoon, and the wheel is balanced before it goes back on. The only thing the hour really changes is how quiet the streets are, which if anything makes roadside work easier than it is at five in the evening.
The honest reason we run the repair side overnight is that most punctures are repairable and most people do not know it. So the inspection happens first, properly, with the tyre off the rim on the drive in Loampit Vale or wherever the car is. The wheel comes off in Ladywell, not on a ramp in Catford. Nothing is towed out of Loampit Vale or Lee; the work finishes there.
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Shift work is ordinary in this part of south east London, and so are the calls that come with it. A flat found at midnight on a street in Hither Green does not have to wait for a fitting bay to open, and it should not, because a tyre standing flat until morning very often stops being repairable. The hour is much less of an obstacle than people expect.
A driver in Lee found it on the way out to a night start. The nail was central and clean. The wheel was off, repaired and balanced at the kerb while they got changed, and they left on time rather than ringing in.
Someone finishing a night in one place and due in another rang from a street near Ladywell. There was time to do the job properly, which is the only way it gets done, and no need to leave the car behind and pay for two taxis.
Every fitting bay within reach was closed and the car was wanted that evening. A flat sitting on the rim overnight would have cost the casing too. We came out during the day it happened and closed the puncture properly.
There is. The service runs 24 hours a day, 365 days a year, including Christmas and bank holidays. A night call gets scheduled the same way a daytime one does rather than being held over until morning.
No. It is a permanent repair to BS AU 159 or it is a replacement tyre, and there is nothing in between. If we cannot repair it properly at three in the morning, we could not repair it properly at three in the afternoon either.
At the kerb beside your car, which is where nearly all of this happens. We bring jacking gear that copes with a cambered terraced street, and if a space is genuinely impossible we find the nearest one that is not.
Generally the opposite. The usual expectation is 30 to 60 minutes, and the roads that make that hard are the ones which clear after dark. The A20 and the A21 at two in the morning are a different proposition from the same roads at six.
Most people prefer to stay, but it is your call. We would need the key, and the locking nut key if the car carries one, and you get told honestly whether the outcome was a repair or a new tyre.
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