Most of the anxiety in a flat tyre is not knowing what is about to happen. So here is the whole of it. The van pulls in behind or beside your car with its lights on, and the first thing that happens is that the space gets made safe rather than anything being touched on the car. Round the Broadway or along King Street that can take a minute or two on its own, because there is rarely any spare road to work with.
After that the sequence never changes. Chocks in, the nuts cracked loose while the wheel is still on the ground, the car lifted from the manufacturer's jacking point, wheel off. The tyre comes off the rim so the inside of the casing can be looked at, because the inside is where the truth about a puncture actually lives. You get told what has been found before anything is decided. If it is repairable it is repaired to BS AU 159, and if it is not, we say so and fit a new one instead of pretending otherwise. Then the wheel goes back on, torqued to the figure the manufacturer specifies rather than leaned on with a bar, and the pressures are set from the plate in the door shut. Half an hour or so, most of which you can spend on your phone.
The instinct is to nurse it to a garage, and it is usually the wrong one. Driveways in Brook Green, side streets, car parks and the hard shoulder are all normal ground for us. Tight in King Street, easy in Brook Green: neither stops the job. Level in Brook Green, sloping in Ravenscourt Park: we set the car straight first. A W6 address in Shepherd's Bush and one in Barons Court are the same round.
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Hammersmith is no place to be improvising at the roadside. The gyratory, the flyover approaches and the A4 leave nowhere safe to stop, King Street crawls all day, and the permit streets around Brook Green and Ravenscourt Park are parked tight from early morning. The useful thing to know is that none of the work needs you in it. Tell us where the car is, wait somewhere warm and dry if there is anywhere, and let the process happen around it.
Nowhere obvious to work and buses coming through, so the van went in first and the working space came out of that. The tyre itself took less time than the setting up did, and the driver stood on the pavement throughout.
Some people want to see what is going on, which is fine by us. He stood alongside while the tyre came off the rim and saw the nail from the inside, and that is a more convincing thing than being told about it afterwards.
The car was on a permit street and she had a meeting she could not move. Keys handed over, work done, card taken afterwards. Nothing in the process needs the owner standing there in the cold watching it.
Nothing beyond parking it as safely as it can be parked and staying out of the traffic. No jacking, no loosening, no putting air into it. Everything else that needs doing is ours to do.
The wheel itself is quick. Allow around half an hour on the spot for a straightforward job, and a little longer if the tyre has to come off the rim, be inspected, repaired and rebalanced. The variable is normally reaching you, not the work.
We look at the valve and the pressure sensor while the tyre is off, because a failed valve is a common cause of a flat that gets blamed on a puncture. We also check the pressures on the other wheels before packing up.
Yes, it leaves with us. You are not left holding a ruined tyre to dispose of and there is nothing to load into the boot afterwards.
With a torque wrench set to the manufacturer's figure, which is the same tool a workshop reaches for at the end of the job. An air gun is for speed rather than for the final turn, and that distinction matters more than most drivers realise.
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