Ordering a replacement key is the first thing everybody tries, and about half the time it is money and a week wasted. Every locking nut set carries a code, usually stamped on the key itself or written on a card that came with the car, and if you have that code a manufacturer will cut you a new key. That works beautifully on one condition: the nut has to still have its pattern.
If somebody has already been at it with a worn key or an impact wrench, the peaks inside the nut are flattened. The new key arrives, slides on exactly like the old one, and spins. You have then spent a week waiting to arrive back where you started. Our approach does not depend on the pattern at all. An extraction socket bites into the outside of the nut, where the metal is untouched, and winds it off from there.
It is worth saying that this is not an unusual call. We come out with the extraction kits to Southfields, Wandsworth Town or anywhere in between, get the nut off where the car is standing with the alloy protected, and then deal with the tyre itself. Underground parking in Southfields or Earlsfield is worth flagging. A Southside cul-de-sac or an East Hill main road, tell us which. The SW18 postcode and a street in East Hill: that is enough.

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The gyratory ties the A3 High Street to East Hill and Garratt Lane, and there is nowhere in the middle of it to have a wheel problem. That is really why this job gets done where the car already is. A car with one nut that will not turn cannot be taken to a garage in any case, so the sockets travel to Southfields or Earlsfield or wherever it is standing.
The pattern inside the nut was already gone, so a perfect key finds nothing to grip. It is a common and expensive detour. If the nut looks chewed when you shine a torch at it, skip the key entirely.
Second-hand cars change hands without the little plastic sleeve ever reaching the new glovebox, and nobody notices until a tyre goes down. No code, no key, and one wheel effectively bolted on permanently.
A tester who cannot remove a wheel cannot inspect the brake behind it, so the whole test stops. Tell us when the retest is booked and we work backwards from it rather than arriving at some vague hour.
Stamped on the collar of the key, or on a card in the service pack. Some manufacturers hold it against your registration. It is worth two minutes of looking before you assume it is lost.
Only after checking the nut. Shine a torch into the recess and look at the pattern. If the peaks are rounded off, the new key will do exactly what the old one did.
Minutes for a straightforward one, longer where corrosion has bonded the nut to the stud. Either way it is one visit and there is no parts order to wait on.
Yes. The nut comes off with the wheel on the ground, so the car keeps its space and nothing needs to be moved. Typical arrival across SW18 is 30 to 60 minutes.
An ordinary one, correct thread and seat, torqued to your manufacturer's figure. If you want the security back we can talk about it, but most people are glad to be rid of the problem.
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