There are four places under a car where a jack belongs, and on most modern ones they are marked by a notch or a moulded arrow in the sill seam. Everywhere else is floor pan, brake pipe, fuel line or plastic. In daylight on a dry drive you find the right one by looking. At two in the morning, kneeling in the wet with a phone torch held in your teeth, people guess, and the guess is what folds the sill.
That is most of what our night work saves. We arrive with our own lighting, a trolley jack that sits on a spreader plate rather than on soaking tarmac, and a stand under the car before anybody's hands go near a wheel. Nothing about the job is faster in the dark. It is done by somebody who has done it before in the same conditions.
Calls come in at every hour across SE9, from drives around Well Hall to workplace parking out towards Mottingham. Nothing at all is open then, which is rather the point of answering the phone.
A 24-hour service is only worth anything if somebody actually sets off. Whether it is the middle of the night on Eltham High Street or first thing on a Sunday with the car sat outside the house in Well Hall, the phone gets answered, a fully-equipped van is dispatched and the tyre is repaired or replaced where the car is standing. The wheel comes off in Avery Hill, not on a ramp in Bromley. Nothing is towed out of Well Hall or Avery Hill; the work finishes there.
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The residential streets between Well Hall Road and the High Street are parked kerb to kerb overnight, and the camber on many is steeper than it looks by day. That matters more than the darkness, because a car standing at an angle on wet tarmac is the one that slips off a jack. Where the ground is wrong we shift the car a few metres first.
A driver near Eltham Park had already tried, with the jack head an inch inboard of the seam. The sill had started to fold and the car had settled back onto it. We lifted from the correct point, fitted the tyre, and were honest about the bodywork.
A flat found outside a house off Well Hall Road on a night when the nearest lamp was out. Our lighting went up first, then the chocks, then the jack. The wheel was off ten minutes after that, which is the part people expect to be slow.
A car in a staff car park with a rear tyre down and nobody left in the building. The ground was loose chippings, which is worse than it sounds under a jack foot. A steel plate spread the load and the driver was away before the morning traffic.
Along the sill seam, roughly a hand's width behind the front wheel and the same ahead of the rear, marked with a notch, a triangle or an arrow in the trim. The handbook shows it. If you cannot find it in the dark, that is a reason to stop rather than improvise.
Yes, and a good deal of the night work happens that way. Lighting travels with us and goes up before anything else, partly to see by and partly so passing traffic sees the car and the person kneeling beside it.
Only for the jack's footing, and that is the part that hurts people. A smooth foot on wet cambered tarmac is how cars come off jacks. We spread the load on a plate and pick the flattest solid ground within reach.
Nothing you can reach on a flat tyre, which is the honest position and the reason the phone is answered rather than left to a machine. Ordinary arrival is 30 to 60 minutes whatever the clock says, and no night surcharge lands on the end of it.
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