A fair amount of a night callout can disappear into searching your own car. The socket that fits your locking nuts lives wherever the last person to use it put it back, and that is not always where the handbook says it should be. Factory positions vary: under the boot floor with the jack and the tow eye, in a pouch sewn into the boot side lining, in the glovebox, in a tray beneath one of the front seats. After a service, a tyre fitting or a house move it can be none of those, and there is no way to know until somebody looks.
At half past midnight in a permit bay this turns into a genuinely miserable ten minutes, with the interior light on a timer and a phone torch gripped in your teeth. So do the search in the warm while you are waiting for us, or better, do it this weekend in daylight and put the thing somewhere you will actually remember. It is worth photographing the number stamped on it too, because that number is what a replacement gets ordered against. When you ring, say whether you have found it. That changes what comes off the van before we set out, and it is a far better conversation to have on the phone than on the pavement off Curtain Road at one in the morning.
Half the value of a 24-hour service is simply that somebody picks up. Ours dispatches: phone answered, van sent, work done where the car is standing, on Curtain Road or on a driveway, with a live ETA so the wait has a number on it. Steep camber in Redchurch Street? We move a few metres, Boundary Estate or anywhere else. Blocked drive in Hoxton? Open kerb in Curtain Road? Either works. The E1 postcode and a street in Curtain Road: that is enough.
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This is not an area that goes quiet at night, which cuts both ways. There are people about at two in the morning around Rivington Street, so nobody is sitting alone on an empty road, and there is also traffic, noise and no more parking than there was at lunchtime. Working in a permit bay after dark means bringing our own lighting, searching a boot properly rather than by phone screen, and leaving the car exactly where it is. Whatever else is happening around it, the space you found is still yours in the morning.
Ten minutes of looking through the glovebox and the door pockets, and it had been sitting in the foam tray with the jack the whole time. Our lamp found it in about twenty seconds, mostly because it was pointed at the right place.
The car had been serviced the week before and the key had not come back with it. The driver knew that before we arrived, because we had asked on the phone, so the right kit came out with us rather than a wasted journey.
A dark bay, a wet night and a boot full of things that had to come out onto the pavement. We got the light up first and did the search properly instead of by phone screen, which took a fraction of the time.
Most often with the jack under the boot floor, sometimes in a bag in the boot side lining, sometimes in the glovebox or a tray beneath a front seat. On a car bought secondhand it can be anywhere at all, and on one that has recently been in a workshop it may not be in the vehicle.
Tell us when you ring rather than when we arrive. It changes what we bring with us and it changes how long the job takes, and we would far rather know in advance. Guessing on the phone and finding out at the kerb at two in the morning helps nobody.
Not on your own in the dark, no. Stay in the car with the doors shut if the street is busy, leave the search until we are there with proper lighting, and keep anything worth taking out of sight. It costs a couple of minutes and it is not the part of the job worth rushing.
Typically 30 to 60 minutes across E1, E2 and EC2A, and we give you a real number when you call rather than a hopeful one. Nights round here are busier than people expect, so you are rarely sitting somewhere deserted, but we ring as we turn into the street either way.
★★★★★ 4.9 from 151 verified Google reviews.
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