The quietest hours for most trades are the busiest ones here. Between roughly three and six in the morning the phone does more work than it does all evening, and the reason is simple enough. That is when people walk out to a car they have not looked at since yesterday, with a bag in one hand and a check in time already decided by somebody else. The tyre went down while everyone slept.
A flight is a hard deadline in a way that almost nothing else is. There is no rearranging it, no arriving late and apologising, and the alternative to getting the car moving is usually an expensive taxi and a vehicle left standing on a soft tyre for a week. So the pre dawn calls get treated as what they are. The size is taken on the phone, the right stock is loaded, and the work is done against the clock the caller is actually up against. It also happens to be the easiest part of the day to reach anybody, because the M1 and the A505 are still empty.
The honest reason we run the repair side overnight is that most punctures are repairable and most people do not know it. So the inspection happens first, properly, with the tyre off the rim on the drive in Leagrave or wherever the car is. The A6, the A505 and the streets around Stopsley sit inside Bedfordshire. Underground parking in High Town or Round Green is worth flagging. Farley Hill kerbs, Bury Park drives, the parking on the M1: all fine for us.
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Bedfordshire's mornings start well before its garages do. Between airport departures, shift changes and the M1 filling up from about six, the hour before dawn is when a flat tyre does the most damage to somebody's day. Working through the night is the only sensible answer to that, and it is why a call at four gets the same attention as a call at four in the afternoon.
A family loading the car for a flight found the nearside front sitting on its rim. A screw in the central tread, still tight in its hole. Reamed, patched from behind, rebalanced and tightened to the handbook figure while the bags went into the boot. They left on schedule.
A slow puncture picked up on the A505 approach with hours of airport runs still booked in. Waiting until a garage opened would have cost the rest of the night's earnings. The work was done where the car stood and the shift carried straight on.
A driver in Round Green needed a replacement before an early start and had no realistic option locally. The size was confirmed on the phone, the tyre came with us, and the wheel was back on and tightened before the rest of the street was awake.
That is one of our busier hours. We work right through the night, all year including bank holidays, and an early call is normal rather than exceptional. Have the size from the sidewall to hand when you ring.
Callouts at and around London Luton Airport are routine, taking in the drop off zones, the long stay car parks and the A505 approach. Say exactly where the car is standing, because that is the part that otherwise takes the longest to find.
Usually. Arrival is typically 30 to 60 minutes, and neither a repair nor a straight replacement takes long once we are alongside the car. Ring first rather than last, and ring with the tyre size in front of you.
That works only if the tyre is not damaged further by standing, and a week sitting on a flat will usually mark the rim and flat spot the casing. It normally costs less to have it dealt with before you go than to come home to a bigger job.
Get off the live carriageway and behind the barrier, then ring with your position as precisely as you can describe it. Calls in the corridor between junctions 10 and 11 are covered around the clock, in the dark as much as in daylight.
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