Ring at two in the morning and the first useful thing you get is a number you can plan around. Typical arrival is 30 to 60 minutes and on most nights that is simply what it is. What matters more is the nights when it is not. If traffic, distance or the job ahead of yours means longer, you hear that on the call rather than after a long wait on a pavement, wondering.
A comforting number is worth less to you than a true one. Given a time that is too good, you stay out with the car in the cold, you do not ring anybody else, and you do not order a taxi to the shift you are already late for. Given the truth, you make a decision. So the questions are practical ones. Where exactly is the car, is it somewhere you can stand well clear of, what size is on the sidewall, and does this have to be done tonight.
Working at night is easier in one respect: the roads are quiet. A job on Morden Hall Road that would be awkward at five in the afternoon is straightforward at two in the morning. Whether it is Ravensbury in rush hour or Central Road at midnight, we answer. On Central Road, day or night, St Helier included, arrival across SM4 runs 30 to 60 minutes.
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Morden traffic does not switch off overnight so much as thin out, and a call across SM4 at three in the morning usually runs better than the same job at five in the afternoon. That is worth knowing if you have found a soft tyre late and are weighing up whether to wait. We would sooner come out overnight and give you a straight time than have you drive on it at dawn.
A flat found on a quiet residential street with nobody about. The useful part of that call was not sympathy, it was a time. The driver locked the car, waited indoors where it was warm, and came back out when we rang from the end of the road.
Some nights the honest answer is not the quick one. A caller over toward Mitcham was told it would be longer than usual because of where the previous job sat, and chose to leave the car and deal with it at breakfast. That beats being strung along.
A night shift starting shortly, a soft tyre, and a real choice to make. We gave a time, they worked out it was too tight, so they ordered the taxi and left the keys with a neighbour. The car was finished while they were at work.
Where the car is, whether it is somewhere safe to wait, and the numbers on the tyre wall if you can get to them without standing in traffic. That last part decides what we load before setting off.
Yes. There is nothing in it for us if you are standing on the A297 at midnight expecting somebody who is nowhere near. We would far rather you knew and made your own arrangements.
The service runs 24 hours a day, 365 days a year, and nights are worked exactly as days are. You are not leaving a message and hoping. Somebody answers, and a fitter is sent from that call.
If it is parked somewhere legal and safe, please do, and on a cold night that is what we would suggest. We ring when we arrive. Standing beside the car for the whole wait achieves nothing.
You get told at the car, with the tyre off the rim so you can see the reason. Common sizes are aboard, so it normally finishes on the same visit rather than becoming a morning appointment.
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