Quarter to six in the morning, bags already in the boot on a driveway in Thorley, and the offside front is sitting flat on the rim. Nobody is going to start looking up opening hours at that point.
This is the job where a deadline, not the puncture, is what you are really fighting. We move the call up the order and get a fitter rolling, and that is all priority honestly means: an earlier arrival, not a shorter repair. What cannot be bent to suit a deadline is the location of the damage. A nail through the tread band is reamed, patched from the inside and the tyre carries on with the rest of its life intact. A slash across the shoulder or anything through the wall is a replacement, and you will hear that the moment it can be seen rather than after your morning has gone. The other thing working for or against you is whether the car has moved since. Leave it standing and the odds stay good.
First day in a new job is a bad morning to lose a car. So is a shift that somebody else has to cover if you do not turn up, and so is a job you have already been paid for. School run in Bishop's Park or 1am in Havers, we answer the same. Christmas Day in Hockerill, any day in All Saints: the line is open.
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The early-start pattern here is unmistakable, and a fair number of these calls land between five and seven in the morning from Thorley and the streets around All Saints. That is normal working time for us, so ring when you find it rather than waiting for a respectable hour.
An early departure from All Saints nearly did not happen. The nail sat centrally and the car had not turned a wheel since it went soft, so a proper repair took its normal course and the trip left barely behind schedule.
A driver with a hospital slot in Harlow rang at half nine having found a soft rear. We reorganised the run to get there first, repaired it, and the appointment was kept without anyone driving on a deflating tyre through town.
A screw picked up on the A120 had gone in right on the shoulder of a front cover. No patch survives there, and pretending otherwise would have been worse than useless with a deadline attached. A replacement went on instead and the driver got away.
Often, and you will get a straight answer on the phone rather than an optimistic one. If we cannot make your deadline we say so immediately, so you can arrange something else instead of waiting on us.
Yes, provided the fitter can physically reach the bay. Workplace parking around Hockerill, a public car park, a hotel forecourt: all fine, and it saves driving a damaged car anywhere.
It cannot, because the steps are fixed. Ream, seal, patch the liner, refit, balance, torque. Skipping any of it would simply mean coming back, which suits nobody.
No. Stock travels with the tools precisely so that a bad verdict does not become a second appointment. Tell us the size when you ring and both outcomes are covered in one visit.
Every day of the year, at any hour. Tyres take no notice of the calendar, and a Sunday puncture in Bishop's Park is no harder to deal with than a Tuesday one.
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