Seven in the morning is when most of these calls land. The pattern hardly varies: the tyre was a little soft last night, it is flat now, and there is a meeting, a shift or a ward appointment that will not be moved to suit it.
What we can do about that depends entirely on where the object went in. A nail through the middle of the tread is a repair, and a proper one, done in the same careful order it would be done at midday. A nail through the shoulder is a new tyre and no amount of urgency changes that. So the first thing that happens when we arrive is a look, not a sale. Being treated as urgent moves you up the day's order and gets a van moving in your direction faster; it does not mean the tyre goes back on with a shortcut in it. Most drivers in NW4 find that the honest version still gets them where they were going.
A train to catch is a hard deadline in a way that most things are not. You cannot negotiate with a timetable, and a puncture found twenty minutes before you meant to leave the house in West Hendon does not care. Old tyres leave Colindale, The Burroughs and NW4 with us, every time. You watch it happen in Brent Cross, or at the kerb in Colindale.
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Getting to a garage here means joining the very jams that ruined the tyre in the first place, which is a poor use of a morning you have already lost. We would rather meet the car on a side street off Hendon Way than have it crawl anywhere on a flat, and we hold a 4.9 star rating on Google from people who were in a hurry when they rang.
Flat rear, nursery drop-off, no chance of a garage slot. The injury sat dead centre in the tread. Off the rim, cleaned, patched, balanced, and the morning carried on roughly on schedule.
A driver ringing at half four because the car was down on a bay and the start time would not shift. We got there while it was still dark and the repair held. The alternative was driving it flat and buying a tyre instead.
A tyre that had been topped up twice already that week. The nail was still in it and the casing was still good, so it was repaired properly instead of being pumped up for a fourth time.
Usually 30 to 60 minutes from the call. Tell us the deadline you are working to when you ring, because that genuinely affects the order we run the day in.
There is nowhere to bring it. Everything is done at the car, which is the point of the service, so that question does not really arise.
Leave it. It is currently plugging the hole and holding what pressure you have left, and once it is out you lose the air and the location. Photograph where it sits if you want to send us something useful.
Then you get told at the kerb and you decide. We carry replacement stock, so a tyre that cannot be saved does not mean a second appointment, and nothing goes on the car until you have agreed the price.
Every day of the year, including the ones where nothing else is open. A tyre that goes down on a bank holiday is exactly when having somebody to ring is worth something.
★★★★★ 4.9 from 151 verified Google reviews.
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