The first question is not about the tyre, it is about where you are standing. If the car has stopped anywhere near moving traffic, and around here it usually has, get the hazards on and get yourself out on the pavement side. People instinctively crouch down by the flat tyre to look at it, and on the Edgware Road or Praed Street that puts a person kneeling in a live lane with their back to it. Nothing about a puncture is urgent enough to be worth that. Look at it later, from the safe side, with the fitter.
Once the car is still and you are clear of the traffic, the rest is straightforward and it does not need a recovery truck. A van comes to wherever the vehicle has stopped, whether that is a residents bay off Sussex Gardens, the kerb on Westbourne Terrace or a spot down by Little Venice. The tyre comes off the rim, the casing is checked from the inside, and either it is repaired to BS AU 159 or a correct replacement goes on from stock. Cars, SUVs and 4x4s, all major brands, balanced and torqued before you move. With the station and the hospital nearby we take a lot of awkward hour calls, so the line runs 24/7 and arrival is usually 30 to 60 minutes.
Flat on the drive in the morning is the commonest call we get. The car was fine last night, and now one corner is sitting down on itself outside the house in Little Venice with somewhere to be in forty minutes. A Sheldon Square cul-de-sac or a Sussex Gardens main road, tell us which. A tight terrace in Praed Street or a narrow bay on Bishop's Bridge Road is usually workable.
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The roads around Paddington leave very little space between a stopped car and a moving one, and that is what makes a flat here feel worse than it is. The tyre is a twenty minute job. Standing in the wrong place while you think about it is the part with real risk in it. Get onto the pavement, leave the car alone and let the fitter come to Praed Street, Westbourne Terrace or wherever it has stopped.
A driver was standing between their car and passing traffic when they rang, describing the tyre. The first thing said was to walk round to the kerb side. The tyre had waited an hour already and could wait another twenty minutes.
A flat felt near Bishop's Bridge Road, with the car pulled hard against the kerb. Nothing was jacked, nothing was moved, and the fitter arrived to a car that was still perfectly repairable.
A tyre found flat at six in the morning before a hospital shift. The car had been parked all night, so no damage had been done by driving, and the repair was finished before the shift started.
On the pavement side, well back from the vehicle, not between the car and the traffic. Hazards on, engine off. If it is dark or wet and you can get properly clear of the road, that is better than sitting in the driver's seat.
On a quiet residents street, yes. On the Edgware Road with traffic passing close, we would rather you were out and behind a barrier or on the pavement. Take your keys and your phone with you.
No. We come to the car and fit the tyre where it is, which is quicker than arranging a lift and a second trip to collect the vehicle afterwards. Just tell us exactly where you have stopped.
Yes, and it is a common call. Give us the level and the bay if there is one, and roughly what you are driving, and the fitter will find you without you having to come down and wave.
No, that is the good version. A tyre that goes down while parked has not been damaged by driving, so the odds of a straightforward repair are much better than one that has been run on.
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