The two-year warranty on a new tyre is a manufacturing warranty, and it is worth being clear what that means before you buy. It covers the tyre having been wrong when it left the factory: a fault in the construction, a bulge with no impact behind it, a casing that will not balance however the weights are arranged. It does not cover a pothole, a kerb or a nail. That is not small print, it is what every tyre warranty in the trade is.
Fitting at your address covers more than people expect. The wheel comes off the car, the old tyre comes off the rim and leaves with us for recycling, the new one goes on, the assembly is balanced beside the car, the pressure is set from the plate in the door shut and the nuts are torqued to the manufacturer's figure rather than run up on a gun. What cannot be done at a kerb is alignment, and if the old tyres show the geometry needs setting, you will hear it from us.
Whether the car is on the drive in Strand on the Green or a side street in Bedford Park, the fitting happens there. If you would rather we came to you on Great Chertsey Road at the end of the working day, that is fine too. The wheel comes off in Gunnersbury, not on a ramp in Hammersmith. Nothing is towed out of Grove Park or Turnham Green; the work finishes there. W4 takes in Turnham Green and Bedford Park, and we work the lot.
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Most of what we fit in W4 goes on outside a front door or in a workplace bay, because there is nowhere convenient to sit and wait for a tyre here, and the trip to find one crosses the Hogarth Roundabout in one direction or queues down Chiswick Lane in the other. Send the sizes, pick a day, and the car never moves.
A tyre fitted a few months earlier developed a bulge with no kerb strike behind it and no mark on the alloy. That is a fault rather than damage, and it went back to the maker as one. The replacement went on at the same address.
A driver hoped the warranty would cover a sidewall split from a pothole. It does not, and we said so on the phone rather than after taking the wheel off. No tyre warranty anywhere pays for what the road does to a casing.
Four tyres in one afternoon with the car never leaving the drive. Balanced one at a time, torqued, pressures set from the door plate and the old set away with us. The owner worked upstairs throughout and came down at the end.
Very little. We hold the record of what went on the car and when, so a claim starts with a phone call rather than a hunt through a drawer. Telling us early helps, because a fault shows itself as a shape or a vibration long before it turns dangerous.
No, and we would rather say so than pretend. Setting geometry needs the car level on equipment that does not travel. What we do instead is read the wear across the old tyres as they come off, and tell you what an uneven edge points to.
Only if all four need it. Buying four because one is damaged is money doing nothing. It does make sense when the rest are old enough for the date codes to matter, or when the car carries a mismatched collection gathered one at a time.
There is, and it is the advice people ignore most. Wet grip falls away steadily as the tread shallows, and the last couple of millimetres before the legal figure are where the drop is steepest. If plenty is left, we will tell you to leave them alone.
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