If the car is loaded, that changes what you should do rather than what we do. A boot full of shopping from the High Street market, tools for work, or a car with people in it, is not something to walk away from on an SE8 street while you go and find help, and it is not something you should be unloading at the kerb either. So the useful thing to know is that you stay with the vehicle throughout. Nothing has to be carried anywhere, nothing has to be left, and the wheel comes off with the car exactly as loaded as it is. The extra weight makes no difference to a proper jack.
What matters is where you stop. New Cross Road is the A2, a fast trunk route with nowhere easy to pull in, and Evelyn Street carries heavy traffic towards Greenwich and Rotherhithe, so those are roads to get off rather than roads to stop on. The High Street and the streets around the creek are tight and permit-parked, which sounds unhelpful and is not, because a car with a flat is perfectly fine sitting in a space it already occupies. Get clear of the trunk roads, stop, hazards on, and ring us with the road and the nearest corner. The van comes to the car and everything stays where it is, including your load.
The reason we come to you rather than the other way round is that a flat tyre is the one fault you genuinely cannot drive to a garage with. So the service is built around the car staying still: van, stock, jack, balancer and lighting, sent to wherever it has stopped, on Deptford High Street included. Old tyres leave New Cross, Greenwich and SE8 with us, every time. You watch it happen in Evelyn, or at the kerb in the Creek area.
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Deptford is packed tight and bounded by serious roads. Evelyn Street and New Cross Road carry fast, heavy traffic with little room to stop, the surface around the railway viaducts and the High Street is worn enough to finish a struggling tyre, and the market leaves the gutters full of the grit and debris that starts most of these calls. The side streets around the creek are permit-only and parked solid. None of that stops a van working beside your car, and none of it requires you to empty the boot or leave the vehicle. Get off the trunk roads, stop, and stay put.
The owner had started unloading onto the pavement before ringing, assuming the car had to be emptied. It did not. Everything went back in and the wheel came off with the car loaded as it was.
A blowout on New Cross Road with heavy traffic behind. The driver kept going until a side turning appeared rather than stopping on the trunk road. The tyre was finished either way and the wait was far safer.
The surface takes a pounding from through-traffic and this one bruised a sidewall hard enough to matter. The car stopped rather than pressing on to Greenwich, which is what kept the alloy usable.
No. The jack lifts a loaded car perfectly well and there is no reason to stand on an SE8 pavement with your shopping. Leave everything where it is and stay with the vehicle.
We would rather you were with it, particularly if it is loaded or if there are people in it. Staying with the car is also the quickest route to being back on the road, since nothing has to be arranged around your return.
Carry on until you are off it if a turning is close. The A2 is fast and heavy with nowhere to stand safely, so a few hundred yards to a side street is the right call even though the tyre pays for it.
No. A tyre is dealt with at the car, so a tow would move a loaded vehicle you then have to unload somewhere else. One visit at the kerb closes the whole thing.
Typically 30 to 60 minutes, day or night, whether that is a driveway off Evelyn Street, a unit near the creek or a bay behind the High Street.
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