If you are not sure what you are looking at, take a picture and send it. It is the quickest way of turning your uncertainty into our certainty, and it saves a phone conversation that goes nowhere useful. Two photographs cover it: one of the wheel from a few feet back, so we can see how far down the tyre is and how it is sitting on the rim, and one close in on the sidewall so the size and markings can be read.
That second one earns its keep. Everything we need to bring out with us is written on the tyre. Size, load rating, speed rating and whether it is a run-flat are all moulded into the rubber, and reading that off a photograph is faster and far more reliable than reading it out loud at the side of the A41 with the North Circular going past. It also means that if there is visible damage to the sidewall, or the tyre has rolled part way off the rim, we know before leaving rather than on arrival. Take both shots from the pavement side with the car parked and yourself standing safely, and do not crouch in the road for a better angle. No photograph is worth that.
A flat is either a warning or a failure, and it is worth knowing which one you have got. That is what happens when we arrive in Brent Cross or wherever the car is standing, and you get the verdict before anything is charged for. Edgware Road, the M1 and the streets around Brent Cross sit inside NW4. Room to work in Brent Cross, the same on the M1 near junction 1, and the same again in Colindale. A Colindale cul-de-sac or a The Burroughs main road, tell us which.
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Hendon shifts an enormous amount of traffic. The M1 begins here, the A41 Watford Way cuts straight through and Brent Cross feeds the North Circular all day, so the roads around NW4 are the last place to be having a long uncertain phone conversation about a tyre. Send two photographs from somewhere safe instead, or read the size off the sidewall, and the correct tyre leaves with the van.
A driver in the shopping centre parking sent one shot of the wheel and one of the sidewall. Size confirmed, run-flat confirmed, and the correct tyre was loaded before the van set off. Forty seconds of his time saved a second trip entirely.
He thought it was simply flat. The picture showed the tyre had rolled part way off the rim, which changed what we brought and what we expected to find. He had not noticed and had no particular reason to.
Too dark, taken too close, nothing legible in it. We asked instead for one of the tyre on the other side of the car in better light, which gave us everything. It is worth glancing at your own photo before you send it.
One of the whole wheel from a few feet back, and one close enough to read the writing moulded into the sidewall. If anything is obviously torn, or the tyre has come off the rim, a shot of that as well.
No, it is entirely optional. A phone call with the car details and the tyre size works perfectly well. Photographs simply take the guesswork out, which helps if you are not confident reading a sidewall.
Use the flash and get close in for the sidewall shot. If it still comes out unreadable, photograph the tyre at the other end of the same axle instead, or give us the registration and we will work from that.
No. Stay out of the road and photograph what you can see from the pavement side. Nothing underneath needs inspecting before we arrive, and near the A41 or the North Circular there is no picture worth standing in the road for.
It does not change how fast the van travels, but it makes it far more likely that the right tyre is aboard when it arrives. That is the difference between finishing on the first visit and having to come back.
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