A fair number of the cars we work on around Hornchurch have nobody standing next to them. The owner is at work, on a train out of the station, or at an appointment in Upminster that could not be moved. That is a perfectly normal way to handle this, and it is worth explaining how it works so nobody sits in a cold car for half an hour out of a sense of duty.
What the job needs is access and contact. Access means either the car can be opened or it does not need opening at all, which depends mostly on where the wheel nut key lives and whether anything is stored under the boot floor. Contact means somebody who can answer a phone if a question comes up. Payment happens by card, either at the car or over the phone, so nobody has to be present for that part either. People leave keys with a neighbour, with reception, or somewhere agreed on the call. The car does not move while we are working on it and it does not go anywhere afterwards. The one thing that always happens is a phone call at the end telling you it is finished and what was found.
Flat on the High Street with nowhere sensible to stop, or flat on the drive at seven in the morning: the answer starts the same way, which is that somebody has to look at it properly. Blocked drive in Elm Park? Open kerb in Emerson Park? Either works. Which street in Ardleigh Green, which way the car sits in Harold Wood, and we are set. The RM11 postcode and a street in Hacton: that is enough.
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Hornchurch spreads out a long way and much of the driving here is commuting: Station Lane in the morning, the High Street through the middle of the day and the A127 for everything else. That means the car is often somewhere its owner is not. A flat tyre does not oblige you to abandon whatever you were doing and go and stand beside it. Tell us where it is, arrange access and a phone number, and carry on with the day.
The car was on the drive, the owner was at work and a neighbour held the key. We rang when we arrived and rang again when it was done, and he came home to a car with a sound tyre on it and nothing left to arrange.
A flat found in the morning and a train to catch. He left the car in the parking off Station Lane and we sorted it during the day. He drove home that evening without having rearranged anything.
No locking nuts and nothing stored inside the car, so it stayed locked throughout. That happens more often than people expect and it makes the whole question of handing over keys a non issue.
Not usually. We need to reach the car, we need to get at anything stored inside if the car requires it, and we need somebody reachable by phone. Beyond those three, your morning is your own.
By card over the phone, or by card at the vehicle if somebody else is there. Nothing about payment requires the owner to be standing at the kerb in the cold.
We would rather you did not leave it open on the street. Leave the key with somebody or agree a place for it when you ring. On a driveway in Emerson Park or Ardleigh Green that is usually straightforward to arrange.
Always, and before anything is decided if there is a decision to be made. If the tyre turns out not to be repairable we ring you rather than assuming the answer, even when you are nowhere near the car.
Yes, across RM11 and RM12 and the roads around them, day or night. A car left at home in Hacton and a car stopped near the A127 are both routine calls, though the second gets treated as the more urgent.
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