The call is shorter than you would think, and there are three things that make it shorter still. The first is where you actually are: a road name is fine, but the end you are parked at, the direction you were driving and something you can see from the driver's seat all help more than a postcode does. The second is the tyre size, which is the string moulded into the sidewall and repeated on the plate in the door shut, something along the lines of 205/55 R16 91V. The third is which corner of the car it is and whether you have any idea what went into it. With those three things the right rubber is on the van before it leaves rather than after a second trip.
After that there is nothing for you to do. The car stays where it stopped, whether that is a driveway up towards Winchmore Hill, the station forecourt or a spot off Aldermans Hill. Do not drive it round to somewhere more convenient, because Green Lanes at any hour of the day is not a road to be nursing a flat along, and every yard of it spends the repair you might otherwise have had. Typical arrival is 30 to 60 minutes, we run 24 hours a day through the year, and stranded drivers go to the front of the queue.
The compressor kit in the boot buys you time and nothing else. A fitter coming to the car is the version that ends the problem: wheel off on Bourne Hill, a proper look at the real damage, a repair to standard if it qualifies, a replacement from the van if it does not. A Bowes Park cul-de-sac or a New Southgate main road, tell us which. A tight terrace in Winchmore Hill or a narrow bay on Green Lanes is usually workable. The N13 postcode and a street in Bowes Park: that is enough.
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Green Lanes and the North Circular carry too much traffic to make a stopped car comfortable, which is why people here talk themselves into one last short drive. It is nearly always the drive that costs them the tyre. Say where the car is, read the sidewall if you can, and leave it alone. The van comes to Winchmore Hill, The Triangle or a back street off Aldermans Hill and the job is finished beside the car.
A driver read the size out over the phone while standing beside the car on Bourne Hill. The matching tyre travelled with the fitter, so the visit was one visit rather than two and the car was moving inside the hour.
A flat on a side street where the postcode covered half a dozen turnings. Describing the car and which end of the road it sat at got the van to the right place first time.
A visitor came back to a flat on a residential street near Broomfield Park and was ready to drive it home. Leaving it put meant a puncture repair rather than a new tyre and a marked rim.
Where the car is in plain terms, the size off the sidewall if you can read it, and which wheel is down. Anything you know about what caused it helps too, though plenty of people have no idea and that is normal.
Moulded into the sidewall of the tyre and repeated on a plate in the driver's door shut. It looks like a run of numbers and letters. Read it out exactly, including the letter at the end.
We would rather you did not. The corner is the problem, not the distance. Turning a car on a flat tyre is what unseats it from the rim and turns a repair into a replacement.
No. We attend the forecourt and the streets around it regularly. Say which part of it the car is in and what it looks like, and the fitter will pick it out on arrival.
Our base is in North London, so Palmers Green is one of the shorter runs we make. Typical arrival is 30 to 60 minutes and you get an honest time on the phone rather than an optimistic one.
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