Where the car has stopped matters more than most people realise, and around here that usually means the slope. If you are partway up Richmond Hill, or on one of the streets that climbs away from the town centre, the first thing to do is get the car onto the flattest bit you can safely reach at walking pace, then leave it in gear with the handbrake hard on. A car on an incline wants to move, and once a wheel is off the ground the only thing holding it is the chock and the handbrake. That is exactly why a jack on a gradient is a bad idea and why nobody should be lying beside a car on a hill.
Assume none of that is your job. Get everybody out on the pavement side, up the slope rather than below the vehicle, and wait. A van comes out with chocks, proper jacking equipment and the tyre, and the fitter decides how to set the car up for the ground it is standing on. There is no need to drive anywhere, which around Richmond is worth something, because George Street and Kew Road are slow at the best of times and the whole area sits inside the ULEZ. Cars, SUVs and 4x4s, round the clock, usually with you inside the hour.
A flat is either a warning or a failure, and it is worth knowing which one you have got. That is what happens when we arrive in Petersham or wherever the car is standing, and you get the verdict before anything is charged for. Old tyres leave Kew, North Sheen and TW9 with us, every time. You watch it happen in Petersham, or at the kerb in Kew.
Flat tyre help in Richmond is part of our wider puncture repair cover. For flat tyre help in Richmond, call 07717 389637 or get a price for your tyre.
The climb up Richmond Hill and the streets falling away towards the river make this a town where a stopped car is very often a car on a slope, and a slope changes what is safe to do next. Getting to level ground if you easily can, and otherwise leaving it exactly where it sits, is the whole of your part. North Sheen, Kew or a bay off the A316, the work comes to the car.
A driver went soft partway up the hill and crept to a flatter stretch before stopping. Twenty yards at walking pace cost the tyre nothing and made the whole job safer to set up.
A flat on a sloping side street near Petersham. The wheels were chocked and the car left in gear before the jack went anywhere near it, which is the part people skip when they try it themselves.
A tyre down in slow traffic with the driver worried about holding people up. They pulled in, stayed put and let the queue pass. Nothing inside the casing had been disturbed, and the puncture was mended at the kerb.
It is worth taking seriously. Leave it in gear with the handbrake fully on, get out on the uphill pavement side, and do not put anything under it. The fitter arrives with chocks and will set it up properly.
If there is a level space within a very short distance and you can reach it at walking pace, yes. If it means a proper drive or any real cornering, no. The tyre will not survive the trip.
No. Your car is not making a journey, so nothing about the zone comes into it. That is one of the quieter advantages of having the tyre come to the vehicle.
Yes, and it is where a good share of our Richmond work happens. Tell us how much room there is alongside the car when you ring, because that is the one thing worth knowing in advance.
The rim seat only becomes visible with the tyre off, so that is when the wheel gets looked over. You are told what has been found and what it means rather than simply handed a decision.
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